Contact us
General enquiries 020 7806 4000
Urgent care clinic 020 7432 8300
Book an appointment 020 7806 4060

Urgent Care Clinic

Our Walk-in Urgent Care service is to treat minor non-life-threatening injuries and illnesses for adults and children from age one
(full list below)

Located at the front of the hospital, the Urgent Care Clinic is open 7 days a week and offers almost instant access to doctors.

The Urgent Care Clinic prides itself on offering the same friendly service provided at our hospital and the same excellent standards of care.

For emergencies including heart attack or stroke, please dial 999 or go straight to your nearest A&E.

Urgent care when you need it most

Avoid NHS queues with our walk-in service for everyday accidents, injuries and illnesses. We see adults and children aged one and up.

You’ll pay a fee for an initial consultation with a doctor, and if you need any scans, tests, or further treatment, these will be charged extra. If you have health insurance, you can ask your provider for treatment authorisation at this point. If not, we will let you know how much any further treatment will cost, so you can consider the options for paying for yourself.

We can refer to specialist private consultants and diagnostic scans, including X-rays, Ultrasound, CT and MRIs, all on-site, so you can access results and treatment quickly.

The Urgent Care Clinic can only treat minor injuries and illnesses. In the event of an emergency, call 999 and ask for an ambulance.

If you think you are having a heart attack or stroke, please call 999 or go to your local A&E.

Opening times

Monday to Friday: 8am – 7pm

Saturday & Sunday: 8am – 5pm

We can help with a wide range of minor illnesses and injuries, including:

  • Fractures, sprains and strains
  • Superficial cuts to the face and scalp
  • Burns, cuts and grazes
  • Sore throats/ tonsillitis
  • Chest infections
  • UTIs (urinary tract infection)
  • Stomach aches
  • Ear infection
  • Kidney stones

We can’t treat any of the following:

  • Heart attacks or strokes
  • Chest pain
  • Dental issues
  • Major trauma
  • Head injuries
  • Pregnancy related conditions
  • Mental health conditions, such as anxiety or depression
  • Poisoning or medication overdose
  • Acutely unwell children and adults
  • Loss of consciousness

We can’t treat children under the age of one, or children that are acutely unwell. If your baby is sick, please call 999 or go to your local A&E without delay.

Our fees:

Patient Information

We recognise that coming into the hospital can be a stressful and unnerving experience. At St John & St Elizabeth Hospital we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.