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How to pay for your treatment

Paying for yourself

Did you know you don’t need private medical insurance to come to St John & St Elizabeth Hospital? As a self-pay patient, you can access safe, outstanding quality health care at times that suit you.

For scans and tests, as well as to see most consultants, you’ll still need to be referred by a medical professional like your GP, but as a self-pay patient, the process is more straightforward. You won’t need authorisation from an insurance provider, and you’ll have a greater choice of consultants and appointment times.

Some of our private self-pay services including Private GP and Physiotherapy can be booked without the need for a referral. Our contact centre team will let you know if you need a referral or not when you book an appointment.

Here’s how to book a self-pay appointment and get fast access to treatments:


Get in touch with our contact centre

You can call or email our enquiries team who will give you all the information you need about our available treatments, prices, consultants and appointment times.

We can also provide you with a written guide price if you know which procedure you are likely to need. We can also tell you if you need a GP referral in order to be seen at St John & St Elizabeth Hospital.


Arrange a consultation

Our contact centre team can book you an appointment with one of our experienced consultants at a time that suits you. There are no waiting lists, and you can often see a consultant in as little as 24 hours. Initial consultation fees vary depending on which consultant you see. Our team can tell you what each consultant charges before you book. You will pay this to the consultant’s secretary directly, either before or after your appointment.


Outpatient treatments, scans and tests

Your consultant may recommend a scan, test or treatment. Our team will guide you through booking these on the day. It might be possible for you to have a treatment, scan or test immediately. Please be aware that scans, tests and treatments carried out during your consultation will incur additional charges. Your consultant will charge a fee for their expertise separately and the hospital will charge for use of nursing, equipment and facilities. Our team will give you the price for your scan or test. Some consultants may wish to see you again to discuss your results. This will incur an additional charge paid directly to your consultant.


Book your treatment

Once your consultant has recommended a specific treatment, you can get in touch with our contact centre team who can provide you with the price for your treatment and answer any further questions you may have about coming to St John & St Elizabeth Hospital. If your consultant’s medical secretary requests a price on your behalf, we will write to you with your quote. Your price is not final until after you have had your pre-admission assessment, which may pick up additional clinical needs that can alter the price of your procedure. If this does happen, we will write to you with a final fixed price. Your price will include everything from your pre-admission assessment through to your post-op follow up and any physiotherapy (if required). From this point on, you will be covered under our fixed-price guarantee, which means that all costs associated with your procedure are covered.


Pay for your treatment

You will be sent details of how to pay for your procedure. We accept payment by cheque, online bank transfer, credit/debit card or via our online payment system. We ask for funds to be cleared 3 days before your admission. For payments & billing, you can call our team on 020 7806 4058


Follow-up consultation

If your consultant recommends a post-op follow-up appointment after your inpatient procedure, the fee will be included in your fixed price. If your consultant recommends subsequent follow-up appointments, these will normally be charged at the consultant’s usual follow-up fee.


Physical therapy

For some procedures such as hip and knee replacements, it is recommended that you have physiotherapy sessions for several weeks after your procedure. Your fixed price will include the cost of your sessions.

Using your private medical insurance

St John & St Elizabeth Hospital is approved by all major medical insurance companies. If you have a personal private health insurance policy, or your company provide it for you, you can use it to pay for your care from your initial consultation through to treatment, surgery and aftercare such as physiotherapy. Not all private health insurance plans cover the same things. It’s very important to check exactly what you are covered for with your insurance provider.

Here’s how to use your private health insurance to make a medical claim and get fast access to treatments:


Get a GP referral

To claim through your private medical insurance, you will most likely need a referral from your GP or other health professional. There are some instances where your insurance company might let you self-refer for treatment such as physiotherapy. You’ll need to check that with your insurer directly. If you’d rather not wait for an appointment with your GP, you can see a private GP at St John & St Elizabeth Hospital to speed up the referral process. It’s also important to check with your insurer that they will approve your appointment at St John & St Elizabeth Hospital specifically.


Book your appointment

Once you have your referral from your GP, you can call or email our contact centre, who will give you all the information you need about our available services, treatments, consultants and appointment times.


Contact your insurance company

Our team will give you all the information you need for your insurance company to provide you with an authorisation code. It is important to contact your medical insurance provider to make sure that your possible treatment is covered by your policy. Your provider will be able to discuss your policy with you and help you understand if there are any limits or excesses on your policy you need to be aware of. In some circumstances, our team may be able to speak to your insurer on your behalf if you have any issues with the details of your appointment.


Get your authorisation code

We’ll need to get your authorisation code to make sure the appointment is covered by your insurance provider. You can call our team or bring it with you on the day of your appointment.


If there are excess charges

We’ll ask you to swipe your credit card when you arrive at reception and complete a registration form. This is to cover any insurance excess or shortfall your insurer is not liable to pay for. Your details will be kept securely, and we will notify you in advance if it’s necessary to charge the card.

Payment FAQs

Where your money goes

Your treatment with St John & St Elizabeth Hospital makes a difference to someone’s life. Every patient, every appointment, every treatment carried out at our Hospital helps us to fund our on-site Hospice. St John’s Hospice provides palliative and respite care to more than 4000 patients and their families every year, for free. The Hospice continues to support bereaved families whose loved one received treatment with us once they’re gone.

Without our patients it wouldn’t be possible to support the vital services that St John’s Hospice offers.