Contact us
General enquiries 020 7806 4000
Urgent care clinic 020 7432 8300
Book an appointment 020 7806 4060

Patient Information

We recognise that coming into hospital can be a stressful and an unnerving experience. At St John & St Elizabeth Hospital we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.

Getting here

Address: 60 Grove End Rd, London NW8 9NH

Rail connections
We are just three minutes walk from St John’s Wood underground station (Jubilee Line).

We are also a 15 minute walk from Maida Vale underground station (Bakerloo Line), and a 25 minute walk from Baker Street Station (Bakerloo, Jubilee, Circle, Hammersmith & City and Metropolitan Line).

Bus connections
Bus routes 1346 and 113 pass along Wellington Road. The nearest stop is just before St. John’s Wood Underground Station. The 187 bus route goes along Circus Road, which stops a short 3 minute walk from the main hospital entrance. Bus routes 139 and 189 travel along Abbey Road. The nearest stop is at the point that Grove End road becomes Abbey Road.

Car parking

There is limited street parking locally.
Click on Just Park for bookable car parking spaces and driveways in the local area.

*Please note Just Park is a third party site. Please visit their website for terms and conditions.

PLEASE NOTE – Our Circus Road entrance to the hospital is closed until further notice. Our main entrance is now at 60 Grove End Road. We apologise for any inconvenience caused.

The admission process

When you arrive, come to the main entrance in Grove End Road and notify the receptionist of your arrival. A member of the Admissions Team will show you to your room where you will meet your nurse who will help you settle in.

Once you are settled, essential medical information will be taken and you will be given the opportunity to discuss your procedure with a member of the medical team. Any queries you may have regarding your treatment will then be answered.

Although your consultant is not in the Hospital day and night, we have a team of specialist registrars who remain in the Hospital 24 hours a day and are in close contact with your consultant at all times.

During your stay, you may come into contact with a range of clinical specialists including radiographers, physiotherapists, occupational therapists and cardiac technicians. All staff are highly trained in their area of specialty ensuring the very best in service and care. Any staff visiting your room will all have ID showing their name and their role within the Hospital.

 

Accommodation and facilities

At St John & St Elizabeth Hospital, our refurbished wards and modern facilities provide patients with the highest standard of healthcare accommodation.

Refurbished wards

Following a £2.1 million refurbishment, our wards have been given a complete redesign to provide a welcoming and comfortable space for patients to stay and relatives to visit.

En-suite bedrooms

Our patient bedrooms are all fitted with spacious en-suite bathrooms. Giving privacy to patients and visitors, the en-suite bathrooms provide a luxurious and comforting feel for patients having treatment with us.

Stylish fixtures and fittings

Wards are bright and spacious with airy waiting rooms while bedrooms come equipped with stylish fixtures and fittings, bluetooth controlled air conditioning systems and smart TVs.

Payment Information

We know that navigating payment can be an added worry on top of making sure that you are able to return to full health as soon as possible. That’s why we offer many payment options and will always be transparent about cost. Find out all you need to know about ways to pay below.

Pharmacy

Located on the ground floor of the main Hospital building, our Pharmacists are here to help you and give you advice. The Pharmacy is staffed by a fully qualified and friendly team of pharmacists and technicians who work in partnership with the Consultants, Resident Medical Officers and nursing staff to ensure a safe, efficient and comprehensive service. The pharmacy is available for out-patient prescriptions and all your ‘non-prescription’ needs with a comprehensive range of ‘over the counter’ medicines, ante-natal products, vitamin and mineral supplements.

Opening Hours

Monday – Friday: 8am – 7pm

Saturday: 9am – 1pm

Sunday: Closed

Bank Holiday Opening Hours

Sat 25th May: Closed

Mon 27th May: Closed

Prescription delivery service

A postal and courier service is available for the delivery of prescriptions. Simply ask your doctor or the medical secretary to send your prescription to us. We will contact you to arrange payment and delivery.

Our on-call pharmacy service will be operating during this time and all Outpatient prescriptions can be collected from any pharmacy.

Coming into the Hospital and medication on discharge

We encourage our patients to bring their own medicines if being admitted as you may be charged for these medicines.

We wish to advise patients that most insurance companies do not cover medicines to take home on discharge and you will therefore receive a bill.

Quality Assurance

At St John & St Elizabeth Hospital we have a robust governance framework that is committed to maintaining the hospital’s high standards. In March 2019 the hospital was awarded CHKS accreditation, confirming we achieved international best practice standards.

In ‘High Quality Care for All’ Lord Darzi explained that quality exists in three domains: patient safety, effectiveness of care and patient experience. At our hospital we would like to echo this statement by aiming to reduce avoidable accidents, continuing to maintain our low infection rates (an exemplary performance), monitoring patient reported outcomes and through the continued analysis patient satisfaction surveys in terms of compassion, dignity and respect in a clean, safe and well managed environment.

Accessing Your Health Records

As a patient, accessing your health records can be done by submitting a subject access request. If you are a relative or carer of one of our patients and you wish to access their medical records, you must have consent from the patient to submit a request. Let us guide you through the process of submitting a subject request.

 

Confidentiality

We take personal information and confidentiality very seriously. Health records can only be accessed on a patient’s behalf with evidential consent on a subject access request form. We respect that it is your right to request a second opinion at any time, and if you feel this is necessary, you should speak to your Chief Nurse. In compliance with the Data Protection Act 1998, information will only be shared with a third party with your permission.

Accessing Health Records FAQs

Hospital FAQs