Your visit to St John & St Elizabeth Hospital
St John and St Elizabeth Hospital offers a wide range of specialist services supported by modern facilities and experienced multidisciplinary teams. Patients can access expert care across areas such as orthopaedics, general surgery, gynaecology, urology, gastroenterology, cardiology and diagnostic imaging, alongside day surgery and complex procedures.
Our dedicated International Medical Concierge Team provides clear communication, coordinated planning and personal support throughout, creating a smooth and reassuring experience from first enquiry through to treatment and aftercare.
International patients are supported with a range of practical and personal services designed to make their care experience in London as smooth and comfortable as possible.
- Help with appointment scheduling and treatment planning
- Airport transfers on request
- Interpreter and translation services
- Support with medical reports and paperwork
- Clear cost estimates and billing support
- Dietary options to meet cultural and religious needs
- Private ensuite rooms for comfort and privacy
- Support for family members during your stay
- Follow up coordination once you return home
Here to support you
Our Medical Concierge Team provides personalised support for embassy referred and international patients throughout their care journey. The team coordinates every aspect of the visit, from initial enquiries and appointment scheduling to liaising with consultants, clinical teams, and hospital services, ensuring care is seamless and well organised. They also assist with practical arrangements such as medical documentation, billing coordination, and on-site support during hospital visits.
Acting as a single, trusted point of contact, the team ensures patients and embassy representatives experience a smooth, discreet, and efficient service at every stage.
Enquire today with our friendly Medical Concierge Team:
Dedicated care for Embassy patients
We work closely with embassies and diplomatic services to provide trusted, discreet care for embassy-sponsored patients in London. Our team is experienced in managing the specific administrative and clinical requirements involved, including documentation, reporting and cost coordination.
Embassy patients benefit from prompt access to leading consultants, high quality facilities and personalised treatment plans, supported throughout by a dedicated point of contact to ensure care is efficient, well organised and handled with sensitivity.
Why choose us?
St John and St Elizabeth Hospital provides high quality private healthcare for both children and adults, with a broad range of specialist outpatient services, modern operating theatres and advanced diagnostic and medical equipment. Our facilities include more than 60 comfortable private ensuite rooms, creating a calm and supportive environment for recovery.
Our established relationships with embassies, international insurers and overseas referrers reflect our experience in delivering well coordinated care for people travelling to London, with patients regularly choosing us for treatment from across the world.
Support for your visit
Choosing the right consultant is an important part of your care. With hundreds of experienced consultants across a wide range of specialties, we help match you with the clinician best suited to your condition, preferences and treatment goals, ensuring you feel confident in the expertise guiding your care.
Our hospital is conveniently located in St John’s Wood, NW8, within straightforward reach of London’s major airports including Heathrow, Gatwick and Luton. We can provide guidance on travel times, local transport options and recommended routes, helping you plan your journey smoothly from arrival in the UK to your hospital visit.
We understand that travelling for medical care often involves family or companions. Our team can suggest nearby hotels and local amenities, helping you find comfortable accommodation close to the hospital. We are also happy to share information about the local area so your stay in London is as easy and well organised as possible.
We provide clear information about treatment costs in advance, so you can make informed decisions with confidence. Our team regularly works with international insurers, embassies and brokers, and can assist with the practical steps involved in confirming cover or arranging self pay treatment, helping the process run smoothly.
Your care does not end when you leave the hospital. We provide detailed discharge information and medical reports to support your ongoing recovery, and can liaise with your doctors at home when needed. Follow up appointments can often be arranged remotely, where clinically appropriate, and some aftercare therapies may be provided at your hotel if you are staying locally.
If your treatment plan involves further care, either in the UK or in your home country, we can help coordinate onward referrals. Our team can share relevant clinical information with your chosen healthcare providers, supporting continuity of care and a well planned next step in your treatment journey. For patients who do not have a UK NHS GP, our private GP service can also provide follow up support and make appropriate referrals where needed.
Taking the next steps
If you are thinking of travelling to London for treatment, our international patient team is here to help you take the next step. Contact us to discuss your needs, receive guidance on choosing the right consultant and begin planning your healthcare journey.
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