Patient Information
We recognise that coming into hospital can be a stressful and an unnerving experience. At St John & St Elizabeth Hospital we are committed to the welfare of all our patients and you will find all staff will work hard to ensure your stay with us is a positive experience.
The admission process
When you arrive, come to the main entrance in Grove End Road and notify the receptionist of your arrival. A member of the Admissions Team will show you to your room where you will meet your nurse who will help you settle in.
Once you are settled, essential medical information will be taken and you will be given the opportunity to discuss your procedure with a member of the medical team. Any queries you may have regarding your treatment will then be answered.
Although your consultant is not in the Hospital day and night, we have a team of specialist registrars who remain in the Hospital 24 hours a day and are in close contact with your consultant at all times.
During your stay, you may come into contact with a range of clinical specialists including radiographers, physiotherapists, occupational therapists and cardiac technicians. All staff are highly trained in their area of specialty ensuring the very best in service and care. Any staff visiting your room will all have ID showing their name and their role within the Hospital.
Pharmacy
Located on the ground floor of the main Hospital building, our Pharmacists are here to help you and give you advice. The Pharmacy is staffed by a fully qualified and friendly team of pharmacists and technicians who work in partnership with the Consultants, Resident Medical Officers and nursing staff to ensure a safe, efficient and comprehensive service. The pharmacy is available for out-patient prescriptions and all your ‘non-prescription’ needs with a comprehensive range of ‘over the counter’ medicines, healthcare and dermatology products, vitamins and probiotics.
Opening Hours
Monday – Friday: 8am – 7pm
Saturday: 9am – 1pm
Sunday: Closed
Prescription delivery service
A postal and courier service is available for the delivery of prescriptions. Simply ask your doctor or the medical secretary to send your prescription to us. We will contact you to arrange payment and delivery.
Our on-call pharmacy service will be operating during this time and all Outpatient prescriptions can be collected from any pharmacy.
Coming into the Hospital and medication on discharge
We encourage our patients to bring their own medicines if being admitted as you may be charged for these medicines.
We wish to advise patients that most insurance companies do not cover medicines to take home on discharge and you will therefore receive a bill.
Quality Assurance
At St John & St Elizabeth Hospital we have a robust governance framework that is committed to maintaining the hospital’s high standards. In March 2019 the hospital was awarded CHKS accreditation, confirming we achieved international best practice standards.
In ‘High Quality Care for All’ Lord Darzi explained that quality exists in three domains: patient safety, effectiveness of care and patient experience. At our hospital we would like to echo this statement by aiming to reduce avoidable accidents, continuing to maintain our low infection rates (an exemplary performance), monitoring patient reported outcomes and through the continued analysis patient satisfaction surveys in terms of compassion, dignity and respect in a clean, safe and well managed environment.
Accessing Your Health Records
As a patient, accessing your health records can be done by submitting a subject access request. If you are a relative or carer of one of our patients and you wish to access their medical records, you must have consent from the patient to submit a request. Let us guide you through the process of submitting a subject request.
Confidentiality
We take personal information and confidentiality very seriously. Health records can only be accessed on a patient’s behalf with evidential consent on a subject access request form. We respect that it is your right to request a second opinion at any time, and if you feel this is necessary, you should speak to your Chief Nurse. In compliance with the Data Protection Act 1998, information will only be shared with a third party with your permission.
Accessing Health Records FAQs
To help us with the handling of your request (including requests for X-Ray records from our Imaging Department), please complete the Application for Access to Health Records and we will provide you with a copy of your records within one calendar month.
Download the Application for Access to Health Records Form Here
Please email this, along with a copy of the necessary identification, to dpo@hje.org.uk
Please remember to indicate on the form which category (or categories) of record you would like us to provide as this may assist with the processing of your request.
We may be required, for complex requests involving significant administrative work, to extend our response time by up to a further two months. If this is necessary we will let you know within one month of your initial request and we will explain to you the reasons for the extension.
In most cases, we will not charge for providing you with access to your information. However, it may be necessary for us to charge an administrative fee if you request further copies of your data at a later date.
We are not permitted to give access to other people’s health records without their consent. If you are applying on behalf of another person then this must be indicated on the request form and must be supported by the appropriate authorisation/documentation.
If you have any questions, or if you would like to enquire as to the progress of your application, please contact us at the following dedicated email address: myrecords@hje.org.uk
If you would like to know more about how we use your personal information or about any of your rights in relation to your data, please consult our Privacy Policy
Hospital FAQs
Yes, you can be treated if you are an overseas patient or a non-uk resident. You would need to have funds in place to guarantee treatment. This would be either a self funding method or via a recognised insurance company. We do not accept travel insurance policies.
We don’t offer this facility unless the patient is 16 years or under, they require a translator or need a full time carer.
Our no smoking policy applies to all staff, patients and visitors on Hospital premises – both inside and outside. The policy complies with national guidance on smoke-free environments in hospitals.