Patient Reported Outcome Measures

What is PROMs or Q-PROMs?

Patient Reported Outcome Measures (PROMs) are condition-specific questionnaires that measure the severity of the condition from the perspective of the patient.

All patients having the following agreed procedures (below) are requested to complete a Patient Reported Outcome Measures (PROMs) questionnaire before and after their procedure.  We ask patients for perspective of their health and quality of life before they have an operation and a periodically after their operation. This will help us measure and improve the quality of the treatment and care received.

These PROMs procedures are:



  • Cataracts


  • Trans-urethral resection of the prostate(TURP)

Ear, Nose, Throat:

  • Nasal Septoplasty

 The Q-PROMs or Cosmetic procedures are:

  • Abdominoplasty
  • Augmentation mammoplasty (Including reduction)
  • Blepharoplasty
  • Facelift
  • Liposuction
  • Rhinoplasty

 Why are we doing this?

All independent healthcare organisations are mandated by the Competition and Markets Authority (CMA) to collect Patient Reported Outcome Measures. The CMA has approved the Private Healthcare Information Network (PHIN) as ‘the Information Organisation’.

The Private Healthcare Information Network (PHIN) is the independent, government-mandated source of information about private healthcare, working to empower patients to make better-informed choices of care provider.  For further information click here.

The Patient Reported Outcome Measures (PROMs) questionnaires will produce statistics that allow the independent sector to measure and improve the quality of healthcare that patients receive by different healthcare providers.   It will also allow patients to compare hospitals and consultants based upon outcome data.

The Hospital of St John & St Elizabeth uses Quality Health to support it in the PROMs data collection.

How will this take place?

Before your procedure, the Admissions Department will send you the PROMs questionnaire and information leaflet with your admission pack.  This will take no more than a few minutes to complete. Once you have completed the questionnaire, please bring it with you on your admission and give it to your Admission Officer or admitting Nurse.

Alternatively if you attend the pre-admission clinic prior to your surgery, bring your questionnaire with you and you can complete the questionnaire at this point.

If you are booked for a PROM procedure (hip, knee, or shoulder replacements, carpal tunnel release, cataracts, or  trans-urethral resection of the prostate ) and have not received a questionnaire , please inform your Admission Officer and complete the questionnaire on admissions.

The questionnaire will ask you for a few personal details and contains a short health assessment.  Your personal details will be used to send you related follow up questionnaires in the future.

The completed PROMs data will be collated by Quality Health and used to produce statistics about the quality of the hospital’s healthcare services.  This statistical information will be sent to the hospital for submission to PHIN.


Can someone help me complete the questionnaire?

Yes, someone can help you complete the questionnaire, either a member of staff or someone with you.  However, the information and views provided must be yours.

Do I have to give my consent to be involved with PROMs?

You give consent to be involved in the PROMs programme when you complete the initial PROMs questionnaire. Please ensure that you read the Important Information section on the front of the questionnaire.

What will happen to my information?

Your personal details will be held confidentially in accordance with the Data Protection Act and the Hospital of St John and St Elizabeth Privacy Notice.

Your personal details will be handled securely and anonymised after analysis and before any publication by PHIN.  The hospital and Quality Health will hold you personal information obtained from the PROMs questionnaire for no longer than 24 months for the purposes of checking the accuracy of information.

All data is anonymized and no patient can be identified by the data published by PHIN.

Will my personal detail be secure?

Any personal information submitted is handled securely and anonymised after analysis and before any publication. Any data that is published will not be person identifiable.

The Hospital of St John and St Elizabeth, and Quality Health will not release your personal information unless required by law or where there is a clear overriding public interest.

Why is Quality Health involved in the data collection?

The Hospital of St John & St Elizabeth is using Quality Health an external provider to support it in the data collection of PROMs.  External organisations are used to handle the data collection and analyses because of their independence and expertise in running surveys and analysing information.

Your help would be greatly appreciated; however, please note that participation is not compulsory.


  1. Competition and Markets Authority (CMA)
  2. Private Healthcare Information Network (PHIN)
  3. Quality Health: FREEPHONE helpline on 0800 917 1163.