Stroke Clinic FAQs

Stroke Clinic frequently asked questions

Why choose us?

Our philosophy is based on compassionate, family-focused care.

At The Stroke Clinic, you’ll be treated as an individual and every member of our team will try to see your recovery and treatment from your perspective.

We pride ourselves on our patients putting their trust and confidence in us, which is crucial to a successful outcome.

What are your visiting hours?

Our visiting hours are flexible and we strive to accommodate the needs of your family and friends as much as possible.

We have no specific visiting hours as we believe patients benefit from regular visits from friendly faces.

Does the Stroke Clinic offer immediate treatment for a stroke?

We can provide care after the first 6 hours following a stroke. We don’t offer thrombolysis.

If a stroke has taken place within the last 6 hours, please call 999 or go to A&E for thrombolysis straight away.

We do accept patients from other hospitals after they’ve had emergency treatment in A&E.

Will I need a GP referral to be admitted?

If you have medical insurance, your insurer will usually need a GP referral.

If you’re paying for your own treatment, you won’t need a referral from your GP. You can simply refer yourself and book an appointment.

We welcome referrals from GPs, A&E departments and other medical practitioners, or with your permission we’ll contact the appropriate medical professionals on your behalf.

The Stroke Care Team assesses each case individually and will advise on the appropriate treatment.

How long will I need to stay in hospital?

The length of stay required for stroke assessment and rehabilitation varies considerably. But rest assured you’ll be cared for in the best surroundings and by a compassionate, highly trained team of professionals.

If you’re claiming through your insurance for your stay, your insurance company will require regular updates, which our admissions department will coordinate.

Do I need to have private medical insurance to be treated at St John & St Elizabeth Hospital?

No, you don’t need insurance to be treated by us. We also offer packages for investigations and care, which you can pay for yourself. Please get in touch for more information.

If you do have private medical insurance, please get in touch with your insurers to check the length of stay they will cover, for both the initial assessment/treatment phase and for rehabilitation as this varies between insurers. The Stroke Clinic is covered by all major insurance companies and is a fully accredited BUPA rehabilitation unit.

For more information or to book an appointment, give us a call on 020 7806 4075.

We’d be more than happy to give you a tour of our facilities before you make any decisions.  

A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, our private GP practice and Urgent Care Clinic, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

Make an enquiry

If you have any questions relating to treatment options or pricing information, get in touch with us by filling out one of our contact boxes or giving us a call on 020 7806 4075.

Our Appointments Team have a dedicated and caring approach to finding you the earliest appointment possible with the best specialist.

If you are self-paying you don’t need a referral from your GP for a consultation. You can simply refer yourself* and book an appointment.

If you have health insurance (e.g. Bupa, Axa Health, Aviva), you will need to contact your insurer to get authorisation before any treatment, and in most cases you will also require a referral letter from your GP.

If you are not registered with a GP, we have an in-house private GP practice you can use. Alternatively, we can suggest the most appropriate course of action for you to take, given your location and individual circumstances.

*Please note – for investigations such as X-rays and MRIs, a referral will be required. However, we may be able to arrange this for you through our on-site private GP.

    Make an enquiry

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