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Our Walk-in Urgent Care service is to treat minor non-life-threatening injuries and illnesses for adults and children from age one
(full list below)

Located at the front of the hospital, the Urgent Care Clinic is open 7 days a week and offers almost instant access to doctors.

The Urgent Care Clinic prides itself on offering the same friendly service provided at our hospital and the same excellent standards of care.

For emergencies including heart attack or stroke, please dial 999 or go straight to your nearest A&E.

Woman in red urgent care clinic uniform standing up in front of young woman with blonde hair, holding a device to her forehead and taking her blood pressure

Urgent care when you need it most

Avoid NHS queues with our walk-in service for everyday accidents, injuries and illnesses. We see adults and children aged one and up.

You’ll pay a fee for an initial consultation with a doctor, and if you need any scans, tests, or further treatment, these will be charged extra. If you have health insurance, you can ask your provider for treatment authorisation at this point. If not, we will let you know how much any further treatment will cost, so you can consider the options for paying for yourself.

We can refer to specialist private consultants and diagnostic scans, including X-rays, Ultrasound, CT and MRIs, all on-site, so you can access results and treatment quickly.

Opening times

Monday to Friday: 8am – 8pm (last walk in at 7pm)

Saturday & Sunday: 8am – 6pm (last walk in at 5pm)

The Urgent Care Clinic can only treat minor injuries and illnesses. In the event of an emergency, call 999 and ask for an ambulance.

If you think you are having a heart attack or stroke, please call 999 or go to your local A&E.

What we can and can't help with

We can help with a wide range of minor illnesses and injuries, including:

  • Fractures, sprains and strains
  • Superficial cuts to the face and scalp
  • Burns, cuts and grazes
  • Sore throats/ tonsillitis
  • Chest infections
  • UTIs (urinary tract infection)
  • Stomach aches
  • Ear infection
  • Kidney stones

We can also provide travel vaccines and repeat prescriptions.

 

 

We can’t treat children under the age of one, or children that are acutely unwell. If your baby is sick, please call 999 or go to your local A&E without delay.

We can’t treat any of the following:

  • COVID-19
  • Heart attacks or strokes
  • Chest pain
  • Dental issues
  • Major trauma
  • Head injuries
  • Pregnancy related conditions
  • Mental health conditions, such as anxiety or depression
  • Poisoning or medication overdose
  • Acutely unwell children and adults
Man sitting at desk with stethoscope round his neck. He is wearing a red urgent care clinic uniform and sitting across form a woman with blonde hair and a black tshirt - only the back of her head is visible

Our fees

We offer a range of treatments including vaccinations and minor procedures. Have a look at our treatments and price list.

private a&e london

Our specialists

We’re proud to be the chosen hospital for some of the world’s leading consultants. Our consultants cover a wide range of specialisms and are committed to our values as a hospital.

woman dressed in red urgent care clinic uniform putting a fabric brace/splint on a young woman with blonde hair's arm

Some of our patient feedback

“Super quick efficient service with approachable doctors who are professional and have always resolved my health issues, from needing basic antibiotics to swift referrals to the consultants upstairs.” – March 2022

“I felt reassured that the doctor had carefully considered possibilities and acted accordingly.” -March 2022

“The doctor was superb as were all the nurses thank you. Friendly reassuring. The reception were polite and professional.” – March 2022*

*HWA Picker Patient Satisfaction Survey Q1 2022

 

 

165 years of compassion and excellence supporting St. John’s Hospice

St John's Hospice Reception

Our charity

St John’s Hospice offers free palliative and respite care to over 4,500 patients and their families, across seven London boroughs, every year. The Hospice couldn’t offer its essential services without the support from St John & St Elizabeth Hospital. 

Patient information

Are you thinking about visiting St John & St Elizabeth Hospital? Find all the information you need about our services, specialists, coming into Hospital, and payment. 

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About
our Urgent Care Clinic

We’re local

Patients can be reassured that the Urgent Care Clinic is part of one of the UK’s leading private hospitals with an international reputation stretching back over 165 years.