Urgent Care Clinic FAQs

Our Urgent Care Clinic FAQ section is a collection of common questions that our team receives. If you have a question that is not answered below then please call us on 020 7432 8300.


Do I need an appointment?

No. You can simply walk right in and our team will see you as quickly as they can!

How long will I have to wait?

It depends how busy we are. On a quieter day, you’ll usually wait less than 10 minutes. On a busier day, you may need to wait longer (sometimes up to 1 hour).

What conditions are treated?

We can help with a wide range of minor illnesses and injuries, including:

  • Fractures, sprains and strains
  • Minor head injuries
  • Burns, cuts and grazes
  • Sore throats/ tonsillitis
  • Chest infections
  • Some gynaecological conditions
  • UTIs (urinary tract infection)
  • Stomach aches
  • Ear infection
  • Kidney stones

We can also provide flu and travel vaccines and repeat prescriptions.

What conditions can't you treat

We can’t treat children under the age of one, or children that are acutely unwell. If your baby is sick, please call 999 or go to your local A&E without delay.

We can’t treat any of the following:

  • COVID-19
  • Heart attacks or strokes
  • Chest pain
  • Dental issues
  • Major trauma
  • Severe head injuries
  • Pregnancy related conditions
  • Mental health conditions, such as anxiety or depression
  • Poisoning or medication overdose

If you think you’ve had a heart attack or stroke or need emergency treatment, call 999 or go to your local A&E.

What ages do you treat?

Our doctors can treat anyone aged one and up.

How much does an appointment cost?

A consultation with an Urgent Care doctor costs £120. If you need additional treatment, this will cost extra. Further treatment may be covered by your health insurance if our doctors refer you to the hospital’s specialist consultants.

Please find our full list of charges

What if my condition can't be treated?

At the Urgent Care Clinic, we can assess all minor injuries, accidents and illnesses. If you need further treatment or tests, we can directly refer you to other services in the hospital, including specialist consultants and diagnostic scans (such as X-Rays, CT, Ultrasound and MRIs).

Where can I get my prescription from?

We have an onsite pharmacy where you can collect prescriptions, which and can show you where this is.

What are your opening hours?

The Urgent Care Clinic is open from 8 am – 8 pm Monday to Friday (last appointment at 7pm) and 8am – 6pm on weekends (last appointment at 5pm).


How do I get here?

We are just 3 minutes walk from St John’s Wood Underground Station (Jubilee Line).

  • Bus routes 13, 46, 82 and 113 pass along Wellington Road. The nearest stop is just before St John’s Wood Underground Station.
  • Bus routes 46 and 187 go along Circus Road. The bus stop is close to the hospital’s Circus Road entrance.
  • Bus routes 139 and 189 go along Abbey Road. The nearest stop is at the point that Grove End Road becomes Abbey Road.
A patient speaking to a receptionist

Patient information

Our Hospital is renowned for providing exemplary levels of care across more than 90 services. From orthopaedics, to urology, our private GP practice and Urgent Care Clinic, our services are led by some of London’s leading Consultants. For more information, and to find a service suitable for your care, find out more about the services that we offer.

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